This guide explains how to view your invoices, download receipts, and understand your billing history in Divorcepath. Invoices are available to organization admins on the Billing & Payment page.
Viewing Your Invoices
To view your invoices and billing history:
- Log in to your Divorcepath account.
- Click your name at the bottom of the sidebar and choose Billing. You can also open Billing & Payment under Your Organization in the settings sidebar.
- Scroll down to the Invoices and receipts section to see a list of your past invoices.
Invoice history remains available on this page even if your workspace is inactive or billing needs attention.
Invoice Details
The invoice list shows the following for each invoice:
- Invoice # -- the invoice number
- Date -- the date the invoice was created
- Status -- for example Paid, Open, Void, or Uncollectible
- Amount -- the amount billed on the invoice
Click View next to an invoice to open its details. The detail view shows the invoice status, invoice date, due date, and billing period; the total, paid, and remaining amounts; and each line item with its description, quantity, period, and amount. Click Close to return to the list.
Downloading Invoices
You can download individual invoices as PDF files for your records:
- Go to Billing & Payment.
- In the Invoices and receipts section, find the invoice you wish to download.
- Click PDF next to that invoice. You can also click View, then Download PDF, or View Invoice to open the hosted invoice from Stripe.
The invoice PDF includes all relevant details for accounting and tax purposes.
Understanding Billing Dates
Divorcepath bills on a recurring cycle based on when your subscription started. Your next billing date is shown at the top of the Billing & Payment page.
- Monthly billing renews on the same day each month (e.g., if you subscribed on the 15th, you are billed on the 15th of each month).
- Annual billing renews once per year on the anniversary of your subscription start date.
If you change your seats or billing cadence mid-cycle, a prorated charge or credit may appear on an upcoming invoice.
Failed Payments
Common reasons for payment failure include:
- Expired credit card
- Insufficient funds
- Card declined by your bank
If a payment can't be collected, the Billing & Payment page shows Payment action required. To resolve it:
- Go to Billing & Payment.
- In the payment method section, click Fix payment issue to open the secure Stripe billing portal.
- Replace the card on file or complete any payment verification that Stripe requires.
While billing needs attention, your saved client and workspace data remains stored, but professional workspace features stay locked until the payment issue is fixed.
Contacting Support for Billing Issues
If you have questions about a charge, need a refund, or encounter any billing issues, please contact our support team at [email protected]. Include your workspace name and the invoice number, date, or amount in question to help us resolve your issue quickly.
