This guide explains how to view your Divorcepath subscription, change your seats or billing cadence, update your payment method, and cancel or keep your subscription. Workspace billing is managed by organization admins on the Billing & Payment page.
Viewing Your Current Plan
To see your current subscription details:
- Log in to your Divorcepath account.
- Click your name at the bottom of the sidebar and choose Billing. You can also open Billing & Payment under Your Organization in the settings sidebar.
- The top of the page shows your subscription status, plan, billing cadence, how many seats are in use, and your next billing date.
If you have questions about your plan, use Email billing support or Start live chat in the Billing help panel.
Changing Your Seats or Billing Cadence
Divorcepath Professional is priced per seat. You can add or remove seats and switch between monthly and annual billing from the Subscription settings section. Annual billing has a lower per-seat monthly equivalent than monthly billing. See the pricing page for current prices.
- Go to Billing & Payment.
- Under Billing cadence, choose Annually or Monthly.
- Under Seats, use the - and + buttons to set the number of seats you need. Paid seats should cover every active professional team member who needs workspace access, so you can't choose fewer seats than the members currently using them. Bookkeepers do not require paid seats.
- Review the Price preview, which shows the seat price, seats selected, team members in use, and the total charged each month or year.
- Click Update seats and billing cadence.
Seat and cadence changes are applied to your subscription when you save them, and any prorated charges or credits are handled automatically.
If your workspace is on grandfathered pricing from an older plan, the Billing page says so. Some grandfathered plans can't be changed from this page. In that case, use Email billing support and we will review the change with you so your existing pricing isn't changed by accident. For larger teams that need Enterprise features such as single sign-on, contact sales from the pricing page.
Updating Your Payment Method
Divorcepath accepts credit card payments processed through Stripe. To update your card on file:
- Go to Billing & Payment.
- In the Keep your payment details current section, click Update payment method.
- In the secure Stripe billing portal, replace the card on file or update its expiry and billing details.
Your new payment method will be used for all future charges.
Cancelling Your Subscription
Before you cancel, consider whether a smaller change would work, such as reducing seats or switching your billing cadence. If you still need to cancel:
- Go to Billing & Payment.
- In the Subscription management section, click Schedule cancellation.
- Tell us briefly why you are cancelling. This feedback is required.
- Click Schedule cancellation to confirm, or Keep workspace active to close the dialog without cancelling.
Cancellation takes effect at the end of your current billing period. Your workspace stays active until that date. After it ends, the workspace becomes inactive: your saved client and workspace data remains stored, but professional workspace features are locked until the subscription is reactivated.
Keeping or Reactivating Your Subscription
If you change your mind before your billing period ends:
- Go to Billing & Payment. The page shows that the workspace cancellation is scheduled and when access ends.
- Click Keep subscription active and confirm.
Reversing a cancellation before your subscription ends keeps your existing pricing. If your subscription has already ended, choose your billing cadence and seats on the Billing page and click Activate subscription to complete checkout in Stripe. Resubscribing after the subscription ends uses current pricing.
Need Help?
If you have questions about your subscription or encounter any issues, contact our support team at [email protected].
